K&E Family Dental (“we,” “us,” or “our”) operates the website lawndaledentists.com (the “Site”). This Privacy Policy explains what information we collect when you visit our Site, how we use that information, who we share it with, and the choices you have regarding your personal information.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.
1. Information We Collect
Information You Provide to Us
When you fill out a contact form, appointment request form, or otherwise communicate with us through the Site, we may collect the following information:
- Your name
- Email address
- Phone number
- The content of your message or inquiry
We do not collect payment information, Social Security numbers, or insurance ID numbers through this website. Payment and insurance information is collected in person at our office through secure, HIPAA-compliant systems.
Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies. This includes:
- Your IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages you visit on our Site and the order in which you visit them
- Date and time of your visit
- Referring website (the site you visited before arriving at ours)
- Approximate geographic location (city/region level, not precise location)
This information is collected through Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies (small text files stored on your device) to help us understand how visitors use our Site so we can improve the experience. Google Analytics data is aggregated and does not identify you personally by name or contact information.
You can learn more about how Google collects and processes data by visiting Google’s privacy policy at https://policies.google.com/privacy and the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and contact form submissions
- To schedule and confirm appointments
- To communicate with you about your dental care or your inquiry
- To understand how visitors use our Site so we can improve its content, functionality, and performance
- To maintain the security and integrity of our Site
We do not sell your personal information to third parties. We do not use your information for targeted advertising or behavioral profiling.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service providers. We may share information with third-party companies that help us operate our Site or business, such as our website hosting provider (WP Engine) and analytics provider (Google Analytics). These providers only have access to the information necessary to perform their functions and are obligated to protect it.
Legal requirements. We may disclose your information if required to do so by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to collect information about your browsing activity. Here is what we currently use:
Google Analytics cookies. These cookies collect anonymous usage data, including pages visited, time spent on the site, and how you arrived at our Site. This data helps us understand which pages are most useful and where we can improve. Google Analytics cookies do not collect your name, email address, or other contact information.
How to manage cookies. You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. If you disable cookies, some features of our Site may not function properly.
You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
5. Do Not Track Signals
Some web browsers send “Do Not Track” (DNT) signals to websites. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, our Site does not respond to DNT signals. However, you can manage your tracking preferences through your browser settings and the Google Analytics opt-out tool described above.
6. Third-Party Links
Our Site may contain links to third-party websites, such as Google Maps, social media platforms, CareCredit, or online scheduling services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
7. Data Security
We take reasonable precautions to protect the information we collect. Our Site uses HTTPS encryption to protect data transmitted between your browser and our server. Access to personal information submitted through our Site is limited to authorized staff members who need it to respond to your inquiry or manage your appointment.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Data Retention
We retain contact form submissions and appointment requests for as long as necessary to fulfill the purpose for which they were submitted and to comply with our legal and business obligations. Google Analytics data is retained according to Google’s default retention settings.
If you would like us to delete information you’ve submitted through our Site, please contact us using the information in Section 12 below.
9. Children’s Privacy
Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website. If we become aware that we have collected information from a child under 13, we will take steps to delete it. If you believe a child under 13 has provided us with personal information through our Site, please contact us.
10. Your California Privacy Rights
If you are a California resident, you have certain rights under the California Online Privacy Protection Act (CalOPPA) and, depending on the circumstances, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
CalOPPA. This Privacy Policy is posted in compliance with CalOPPA. It identifies the categories of personal information we collect, describes how we use and share that information, and explains how you can request changes to information you have submitted through our Site.
CCPA/CPRA. The CCPA applies to for-profit businesses that meet certain thresholds related to annual revenue, volume of consumer data processed, or revenue derived from selling personal information. While K&E Family Dental may not meet all CCPA thresholds, we believe in transparency and provide the following information in the spirit of the law:
- Right to know. You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
- Right to delete. You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to opt out of sale. We do not sell your personal information. There is no need to opt out because no sale occurs.
- Right to non-discrimination. We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests within 45 days.
11. Important Notice Regarding Health Information (HIPAA Disclaimer)
K&E Family Dental is a healthcare provider subject to the Health Insurance Portability and Accountability Act (HIPAA). HIPAA governs how we collect, use, store, and share your protected health information (PHI) in the context of your dental treatment and patient records.
This Privacy Policy applies only to information collected through our website (lawndaledentists.com). It does not replace or modify our HIPAA Notice of Privacy Practices, which governs how we handle your protected health information as a patient.
Please do not submit sensitive health information, medical records, insurance details, or Social Security numbers through our website contact forms, email, or any other unsecured online communication. Online form submissions are not a HIPAA-compliant method of transmitting protected health information.
If you are a patient of K&E Family Dental, you will receive a separate HIPAA Notice of Privacy Practices that describes how your health information may be used and disclosed, and how you can access this information. A copy of the Notice of Privacy Practices is available at our office and can be provided to you upon request.
12. Contact Us
If you have questions about this Privacy Policy, want to request access to or deletion of your personal information, or want to exercise any of your California privacy rights, please contact us:
K&E Family Dental 4161 Redondo Beach Blvd, Suite 200 Lawndale, CA 90260 Phone: (310) 371-6513 Email: southbaysbest@kefamilydental.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Privacy Policy prepared for lawndaledentists.com/privacy-policy/ K&E Family Dental | 4161 Redondo Beach Blvd, Ste 200, Lawndale, CA 90260 | (310) 371-6513